All the products bought at LOUS WARSAW online store can be returned. The customer has the right to withdraw from the purchase within 14 days from the date of receiving the purchased goods. The returns filed after expiry of this 14-days period will not be accepted and we will not be able to refund them.

The client can exercise the right of withdrawal on condition that the items returned must be in the same condition in which they were received – not used, not damaged, and must have all the labels attached, together with filled in withdrawal form and the receipt.

When we receive your package, we will email you to confirm the receipt of the items. Then, we will keep you informed about the following steps of the return procedure. As soon as the return is confirmed by us as effective, we will refund the money to the bank account of your choice.

Please send the items you wish to return to: LOUS WARSAW ul. Nowogrodzka 44/14, 00-695 Warsaw, Poland. Each parcel has to contain a withdrawal document, with the name and surname of the person that made the order, order number, the reason for withdrawal and the bank account number for receiving the refund for returned goods.

Withdrawal form: download


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